Terms The customer/partner needs a valid feedback agreement (FBA). Please note that the image in mind is used for this article with the consent of those involved – we take the confidentiality of our visits to the website seriously and we would never use photos outside the project analysis context. Subscribers to the customer party simply need to sign an information feedback agreement (FBA) provided by SAP and work with us to plan the time and place of the visit. We`ll take care of the rest! Access to solutions is done as part of a test and evaluation agreement (AME) and can only be used for testing purposes. Productive use is not allowed and is not supported by the maintenance and support contract. In order to ensure the quality of the compliance process, market traders must monitor and measure the performance of their suppliers. To do this, it is necessary to follow the whole process within the system, the most important steps being: the time provider agreement, the acceptance of a time provider contract, the time provider contract and the time delivery contract. Marketplace merchants can then use this data to impose service level agreements (SLAs) on suppliers, manage customer expectations and more. The order form is your order receipt to subscribe to SAP`s Business Cloud services. It sets the terms and sets the structure of the contract. The SAP-Cloud contract consists of 4 elements: order form, description of cloud service, data processing contract and general terms of sale. The order form, the data processing agreement and the terms and conditions of sale are actually the same for each cloud service in the SAP price list, while the description of the cloud service is a product-specific collection of documents.
Here you`ll find a number of contract documents for SAP`s cloud, software and services offerings. These contractual documents form the basis of your contractual relationship with SAP if they are referenced in certain order forms. Learn how to sign up for a project, forward and manage improvement requests. Read the answers to frequently asked questions about our customer-focused usability studies at SAP, which allow you to participate directly in improving your support experience. This offer for some SAP products complements SAP support services and is available to all customers with a valid SAP license and maintenance contract.