Placement Helpers — Terms of Use
Last updated: September 10, 2025
1) Overview & Acceptance
These Terms of Use (“Terms”) govern your access to and use of the websites, forms, content, and online features operated by Placement Helpers (“Placement Helpers,” “we,” “us,” or “our”), including any pages that link to these Terms (collectively, the “Site”). By accessing or using the Site, creating an account (if enabled), submitting a form, or clicking to accept these Terms where that option is presented, you agree to be bound by these Terms and our Privacy Policy (together, the “Agreement”). If you do not agree, do not use the Site.
The Site provides information and referral/advisory services related to senior living and care options. We are not a healthcare provider or a law firm, and the Site does not provide medical, legal, or financial advice.
2) Who We Are & Contact
Placement Helpers
1135 Tierra Alta Drive, Pasadena, CA 91104
Tel: 866-828-9855
Email: Admin@PlacementHelpers.
3) Eligibility & Geographic Scope
You must be at least 18 to use the Site. The Site is directed to users located in the United States. If you access the Site from outside the U.S., you do so at your own risk and are responsible for compliance with local laws.
4) Relationship to Our Privacy Policy
Our Privacy Policy explains how we collect, use, disclose, and safeguard personal information (including calls/SMS, cookies/analytics). By using the Site, you consent to our data practices described there.
5) Informational Nature; No Medical or Legal Advice
Content on the Site is for general informational purposes. Decisions regarding care, housing, finances, or legal matters are yours alone. Always consult qualified professionals. Placement Helpers does not guarantee outcomes, placement availability, rates, eligibility, insurance coverage, or the quality of any third-party provider.
6) Advisory, Referrals & Third-Party Providers
We may introduce you to senior living communities, residential care homes, in-home care providers, transportation providers, and other third parties (collectively, “Providers”). These Providers are independent from Placement Helpers; they set their own prices, terms, licensure status, staffing, and services. We do not control and are not responsible for Provider actions, omissions, screenings, background checks, or compliance. You are solely responsible for evaluating Providers, including reviewing licenses and contracts.
7) Franchise, Careers & Partners
From time to time, the Site may include information for prospective franchisees, employees, or contractors. Any opportunity is subject to separate application, vetting, and definitive agreements. Nothing on the Site is an offer to sell a franchise except in accordance with applicable franchise laws and only in jurisdictions where we are authorized.
8) Acceptable Use
You agree not to:
- Use the Site for unlawful, fraudulent, or harmful purposes;
- Impersonate any person or entity, or misrepresent your affiliation;
- Interfere with or disrupt the Site (e.g., malware, scraping, DDoS, excessive requests);
- Bypass or violate security controls, or attempt unauthorized access;
- Use robots, crawlers, spiders, or similar tools to copy or monitor the Site without our prior written consent;
- Upload or transmit content that is defamatory, obscene, harassing, infringing, or otherwise objectionable;
- Reverse engineer, decompile, or derive source code from the Site except to the limited extent permitted by law.
We may suspend or terminate access to the Site for violations of these Terms.
9) Accounts & Credentials (if enabled)
You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. Notify us promptly of any unauthorized use. We may change, suspend, or discontinue any account feature at any time.
10) User Content; Feedback
If you submit reviews, comments, forms, messages, files, or other content (“User Content”), you grant Placement Helpers a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, distribute, display, and create derivative works from such content solely to operate, improve, and market our services (including showcasing testimonials, subject to applicable law and your choices). Do not submit content you do not have rights to share.
11) Communications; SMS & Call Recording
By providing your phone number or email, you consent to receive service-related and marketing communications from us (including SMS/MMS). Message/data rates may apply. You can opt out of marketing texts at any time by replying STOP; for emails, use the unsubscribe link. We may record or monitor calls for training and quality; you will be notified when recording is active.
12) Intellectual Property
The Site (including text, graphics, logos, icons, images, audio/video, data compilations, software, and the compilation thereof) is owned by or licensed to Placement Helpers and is protected by U.S. and international laws. Except for limited personal, non-commercial use of the Site in accordance with these Terms, no license is granted to you. All trademarks, service marks, and logos are the property of their respective owners.
13) Third-Party Links & Tools
The Site may reference or link to third-party sites, tools, or services (including Providers). We do not endorse or control third-party content and are not responsible for it. Your use of third-party resources is at your own risk and subject to their terms and policies.
14) Accuracy; Availability; Changes
We strive to maintain accurate information, but the Site may contain errors or be incomplete or outdated. We may modify, suspend, or discontinue any part of the Site at any time without notice. We are not liable for any unavailability or loss of data.
15) Security
We implement reasonable administrative, technical, and physical safeguards. No system is perfect; you are responsible for securing your devices, software, and network and for maintaining appropriate backups.
16) Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND ALL CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR GUARANTEE ANY PROVIDER’S SERVICES.
17) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLACEMENT HELPERS AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS; LOSS OF DATA; BUSINESS INTERRUPTION; OR COSTS OF SUBSTITUTE SERVICES ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR ANY PROVIDER RELATIONSHIP, EVEN IF ADVISED OF THE POSSIBILITY.
TO THE EXTENT ANY LIABILITY CANNOT BE EXCLUDED, OUR TOTAL AGGREGATE LIABILITY FOR DIRECT DAMAGES WILL NOT EXCEED $100 (OR, IF YOU PAID FEES TO US FOR THE SITE IN THE THREE MONTHS PRECEDING THE CLAIM, THE AMOUNT OF SUCH FEES, IF GREATER).
Some jurisdictions do not allow certain exclusions/limitations; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
18) Indemnification
You agree to defend, indemnify, and hold harmless Placement Helpers and its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your User Content; (c) your violation of this Agreement; or (d) your interactions with any Provider.
19) Governing Law; Venue (California)
These Terms and your use of the Site are governed by the laws of the State of California, without regard to conflict-of-laws rules, and by applicable federal law.
20) Dispute Resolution — Arbitration & Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. It requires binding individual arbitration of disputes and a waiver of class actions.
(a) Informal Resolution. Before filing a claim, the party seeking relief must send the other a written notice describing the dispute and the requested relief. Send notices to: Placement Helpers, 1135 Tierra Alta Drive, Pasadena, CA 91104, and a copy to Admin@PlacementHelpers.com. The parties will attempt in good faith to resolve the dispute within 30 days.
(b) Agreement to Arbitrate. If not resolved, any dispute, claim, or controversy arising out of or relating to the Site or these Terms (collectively, “Disputes”) will be resolved by binding arbitration on an individual basis, administered by JAMS under its Streamlined Arbitration Rules. Arbitration will take place in Los Angeles County, California, or by video/teleconference as reasonably permitted by the arbitrator.
(c) Class/Representative Waiver. No class or representative actions or arbitrations. The arbitrator may award relief only to the individual party and only to the extent necessary to provide relief warranted by that party’s individual claim.
(d) Carve-outs. Either party may bring an individual claim in small claims court or seek injunctive relief in court to protect intellectual property or prevent unauthorized access/abuse of the Site.
(e) Fees & Award. The arbitrator may award fees/costs to the prevailing party where authorized by applicable law. Judgment on the award may be entered in any court of competent jurisdiction. This Section is governed by the Federal Arbitration Act.
(f) 30-Day Opt-Out. You may opt out of arbitration by sending a signed written notice to the address above within 30 days of your first acceptance of these Terms, stating your intent to opt out of arbitration.
21) Modifications to the Terms
We may update these Terms from time to time. Changes are effective when posted on the Site with a new “Last updated” date. Your continued use after changes constitutes acceptance.
22) Termination
We may suspend or terminate access to the Site (in whole or part) at any time, with or without notice, for any reason. Sections that by their nature should survive (including 10–20, 22–24) will survive termination.
23) Export & Sanctions
You may not use or export the Site in violation of U.S. export laws or sanctions. You represent you are not located in, under the control of, or a national/resident of any country or person on any U.S. government sanctions list.
24) Miscellaneous
- Entire Agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and Placement Helpers regarding the Site.
- Severability. If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force.
- No Waiver. Our failure to enforce any provision is not a waiver of our rights.
- Assignment. You may not assign these Terms without our prior written consent. We may assign or transfer our rights and obligations without restriction.
Contact Us
Questions about these Terms?
Placement Helpers
1135 Tierra Alta Drive, Pasadena, CA 91104
Tel: 866-828-9855
Email: Admin@PlacementHelpers.